WinBridge H5 Portable PA System With UHF Wireless Headset Microphone 30W
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. However the return will not be accepted if the products has no defect.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@wwinbridge.com. If your return is accepted, we’ll send you the instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. If you decide to return a product solely because you do not like it or have changed your mind, please note that we do not cover the return shipping costs. You will be responsible for the return shipping expenses.
You can always contact us for any return question at support@wwinbridge.com
Return Address: 1944 E Vista Bella Way, Rancho Dominguez, CA 90220
Contact: Ryan-Huashang-RRF
Tel: 626-934-8886. However we also have return partner in many other country, if your return approved, we will send you the return address according to your location.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We will inspect all returned items and will refund you based on the condition of the item. We award a partial refund for opened or used products.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards. Also we do not accept the returns which the product has no defect.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Defective Product and Returns Due to Our Error
If there are mistakes with your order, or products arrive defective/damaged at the time of receipt, we’ll make it right by:
Sending you replacement parts or accessories
Replacing the product or Issue a refund
we will also cover the cost of any return shipping
If the product is not defective, return shipping fees will apply and/or a partial refund may be issued
Cancelling your order
You may cancel your order, for any reason, and receive a full refund provided your order has not been shipped. Please note that a small percentage of orders cannot be stopped from shipping out of our warehouse even though they may not have physically left the premises. In these rare instances, the customer will be responsible for whatever shipping charges are incurred.
Typically, most orders are filled and shipped within 24 to 48 hours from the time they are received. WinBridge Support can inform you of the status of your order and advise you whether or not the order can be canceled for a full refund. Once an item is shipped the terms of our Returns policy will take effect. We reserve the right to charge a restocking fee on any canceled orders.
QUESTIONS & ANSWERS
Ask a Question-
When can I receive the order if I place an order?
It usually only takes 3-5 days.
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What is the warranty?
WinBridge provides one year warranty and lifetime technology support for our all products. Please feel free to contact us after service team at info@winbridgepowe.com for any questions.
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does this work if you are off the grid away from wifi or internet?
Hi, kindly inform you that the speaker and microphone is paired via UHF technology, that's means unit works well without needing wifi or internet. Please feel free to purchase.
Thanks for your interest in our WinBridge item. -
Would this be loud enough for me to use at my job around 50 people?
Hello, WinBridge support here. Yes, this loudspeaker delivers 30W powerful sound can cover 25000sq.ft and around 50+ people. It could work perfectly for your situation.
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Will this pa speaker be too loud for a small apartment?
Yes, it is loud enough for performing around 50 people in a small apartment.
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WinBridge, how long the speaker and mic could run after fully charged?
Hi, WinBridge support here. The speaker could run about 5 hours and U8 headset microphone could run about 2 to 3 hours after fully charged.
Thank you. -
Can I use more than one wireless microphone ?
Sorry, it can only support one wireless microphone. However, you could connect one wireless and one wired mic at the same time.
Thank you. -
Can I use more than one wireless microphone ?
Sorry, it can only support one wireless microphone. However, you could connect one wireless and one wired mic at the same time.
Thank you. -
Would this be good for a small outdoor event?
Of course, it could work perfectly in a small outdoor event.
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can you play music same time as wireless mic is in operation
Yes
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Will I have to pay any sales tax?
Tax is charged by Customs offices in the destination country based on their rules and policies.
customer is responsible to find out the situation in their country. Shipments from all of our warehouses are delivery duty unpaid.
Therefore, If any, these charges must be paid by the customers. Customers take full liability for all return shipment costs, customs
charges and handling fees should they refuse to accept a parcel due to import duties or taxes. Please note that according to customs
regulations, WinBridge cannot declare purchased items as a gift or list an amount that is lower than the actual product price. -
We broke the headset. Can we order just that item?
Yes, you can order the headset via: https://www.winbridgestore.com/products/u8-uhf-mic-for-u5?_pos=2&_sid=7bd98d718&_ss=r
But you may need to confirm us whether there is any" 500-540M" label on the back of your H5.
Please send us an email (support@wwinbridge.com) after placing order, so that we can ship the right headset to you.
We will be out off office from 26th, Jan-7th, Feb or Chinese new year, Please kindly place the order before 26th,Jan. -
Can you have a iPhone connected at the same time as the mic or does the iPhone need to disconnect in order for the mic to connect?
Please do not worry, your iphone will be connected with it via Bluetooth, but the microphone connected via UHF mode, they can be connected to use at the same time.
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Is this powered with a 11o plug or battery?
It is equipped with a built-in battery, just use the plug to charge the voice amplifier
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HOW DO I GET ANOTHER DETACHABLE HEAD BRACKET FOR MY H5 PORTABLE PA SYSTEM - MINE BROKE
This is the headset microphone for H5 portable pa system. https://www.winbridgestore.com/products/u8-uhf-mic-for-u8
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Is this one waterproof? WinBridge H5 Portable PA System With UHF Wireless Headset Microphone 30W
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I purchased from Amazon the H5 pro but I misplaced the user manual. How can I get a copy of the manual?
Yes, you can. Please contact our customer service email support@wwinbridge.com and we will send you a copy of the manual.
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I have a H5 model but I find the internal battery has stopped charging. It only works when plugged in. Is there anything that can be done as this PA system is useless in an outdoor environment where electric outlet is not available. Thank you in advance for your advice.
We are very sorry for any inconvenience caused to you by our products, please contact our customer service email, we will replace the new voice amplifier with you as soon as possible.
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